Accessibility Policy

Effective Date: August 21, 2025
 

1. Our Commitment

​

Liquidmedia Solutions Inc. is a Canadian small business specializing in surveillance security and
digital adaptation. We are committed to providing an accessible and inclusive environment for our
clients, employees, and the public. We believe that all individuals, regardless of ability, should have
equal access to our goods, services, and facilities. We are dedicated to identifying, removing, and
preventing barriers to accessibility, and we will do so in a manner that respects the dignity and
independence of persons with disabilities.

​

This policy has been established in compliance with applicable provincial and federal legislation,
including, but not limited to, the Accessibility for Ontarians with Disabilities Act, 2005 (AODA),
and the Accessible Canada Act (ACA).

​

2. Scope

This policy applies to all employees, contractors, volunteers, and any third-party agents who interact
with the public on behalf of Liquidmedia Solutions Inc. It addresses accessibility in the following
areas:

​

• Customer Service: How we provide goods and services to people with disabilities.

• Information and Communication: How we create and provide information in accessible formats.

• Employment: Our practices for recruiting, hiring, and retaining employees with disabilities.

• Built Environment: Our physical premises, where applicable.

​

3. Providing Accessible Customer Service

​

We are committed to providing services in a manner that respects the dignity, independence, and
equal opportunity of all individuals.

​

• Communication: We will communicate with people with disabilities in ways that consider
  their disability. We will be patient, listen attentively, and use plain language.

• Assistive Devices: We welcome the use of personal assistive devices (e.g., wheelchairs,
  walkers, screen readers, listening devices) to access our services.

• Service Animals: We welcome people with disabilities and their service animals. Service
  animals are permitted on all parts of our premises that are open to the public.

• Support Persons: A person with a disability who is accompanied by a support person will be
  permitted to have that person accompany them on our premises. We will not charge a fee to
  a support person for services, events, or workshops.

• Notice of Temporary Disruptions: In the event of a planned or unexpected disruption to our
  services or facilities used by people with disabilities, we will provide prompt notice. The
  notice will include information about the reason for the disruption, its anticipated duration,
  and a description of any alternative facilities or services available.

​

4. Information and Communication

​

We will provide information and communication in a manner that is accessible to people with
disabilities.

​

• Website and Digital Content: Our public-facing website and digital content will be designed
  and maintained to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
  where required by law.

• Accessible Formats: Upon request, we will provide our publicly available information (e.g.,
  this policy, marketing materials, invoices) in an accessible format or with a communication
  support (e.g., large print, email, or a verbal summary).

​

5. Accessible Employment Practices

​

We are committed to fair and accessible employment practices.

​

• Recruitment and Selection: We will notify job applicants that accommodations are available
  upon request for the recruitment, assessment, and selection process.

• Employee Accommodations: We will work with employees with disabilities to develop
  individualized accommodation plans to support them in performing their jobs.

• Performance Management and Career Development: We will take into account the
  accessibility needs of employees with disabilities when providing performance reviews and
  opportunities for career development.

​

6. Training

​

We will provide training on accessibility to all employees, volunteers, and contractors. This training
will cover:

​

• The purpose and requirements of applicable accessibility laws.

• How to interact and communicate with people with various types of disabilities.

• How to interact with people who use assistive devices, service animals, or a support person.

• How to use any equipment or technology we provide that is intended to improve
  accessibility.

• What to do if a person with a disability is having difficulty accessing our services.

​

7. Feedback Process

​

We welcome feedback on how we provide our goods and services to people with disabilities. This
feedback helps us to improve.

​

• How to provide feedback: Feedback can be provided by contacting our Accessibility
  Coordinator via phone, or email.

• Contact Information:
  o Name: Warren Weir
  o Title: President
  o Email: info@liquidmediasolution.com

        o Phone: 416-900-3954

• Response: We will acknowledge receipt of all feedback and will respond in a timely manner,
  outlining the actions we will take to address the feedback.

​

8. Review and Updates

​

This policy will be reviewed and updated regularly to ensure it remains compliant with all relevant
legislation and reflects our ongoing commitment to accessibility. Any changes to this policy will be
posted on our website.